Before public launch, replace the bracketed placeholders — [Company/Owner Name], [Contact Email], [Business Address] — and finalize the sections marked as pending.
This Refund Policy explains the terms and conditions for cancellations and refunds of MoroccoVoy Premium subscriptions. Premium is a monthly subscription billed through our payment provider.
Overview
Premium subscriptions auto-renew each month until you cancel. You can cancel at any time from the subscription page in the app or via your billing portal.
This policy applies to all Premium subscriptions purchased through MoroccoVoy.
Cancellation
You can cancel your Premium subscription at any time. Cancellation stops the next renewal — you keep Premium access until the end of the current paid billing period.
No further charges are made after cancellation. You will not lose access mid-cycle.
Refund eligibility
Monthly subscriptions are generally non-refundable once the billing period has started, except where required by applicable law.
If you believe you were charged in error, or if applicable consumer-protection law in your jurisdiction grants you a right to a refund, contact us at [Contact Email] and we will review your request.
How to request a refund
To request a refund, contact us at [Contact Email] with your account email and the transaction details. We will respond as soon as possible.
Refunds, when approved, are processed back to the original payment method. Processing times depend on your payment provider.
Duplicate or erroneous charges
If you are charged twice for the same period, or charged after you cancelled, contact us at [Contact Email] and we will investigate and refund the erroneous charge.
Subscription changes
If we change Premium pricing, the new price applies only to your next renewal after appropriate notice. You can cancel before the price change takes effect.
Account deletion and refunds
Deleting your account automatically cancels any active Premium subscription so you are not billed again. No automatic refund is issued for the remaining period; contact us if you believe a refund is warranted.
Contact
Questions about refunds? Contact us at [Contact Email].
[Company/Owner Name], [Business Address].